How can we help?

Frequently asked

Is it really free to message owners?

Yes. Searching, messaging and listing a room are all free today. Any paid boosts we add later will always be optional.

How do I know a listing is real?

Keep chat and payments on Roomly, view the room in person or on video before you commit, and never pay a deposit before viewing. Owner identity checks are coming soon. If a listing looks fake, report it and we will look into it.

Will I ever be charged without asking?

No. There is no subscription and no auto renew. If we introduce paid extras, they will be clearly optional and one time.

How do I report a bad listing or user?

Use the contact form below with the listing link or the person's name, and we will investigate.

Still need a hand?

Send us a message and we usually reply within a few hours.